Customer Complaints

We aim to provide the highest level of service, but if something goes wrong we want to put it right. If you are unhappy with any part of our service, please let us know.

How to complain

You can contact us in any of the following ways:

• By phone: 0191 743 7654
• By email: info@nbaltd.org
• By post: Northern Bear Automotive Ltd, Studio 9, Riverview Serviced Offices, Riverview Business Centre, Asama Court, Newcastle upon Tyne, NE4 7YL

What happens next

We will acknowledge your complaint promptly and aim to resolve it as quickly as possible. We will keep you informed of our progress and provide a final response in line with Financial Conduct Authority requirements.

Financial Ombudsman Service

If we cannot resolve a complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service (financial-ombudsman.org.uk). The Financial Ombudsman Service can be contacted at financial-ombudsman.org.uk, by phone on 0800 023 4567, or by post at Exchange Tower, London, E14 9SR.